FAQ
FAQ
1. About Us
What is Aurela Sydney?
Aurela Sydney is a fashion boutique based in Australia, offering timeless, elegant clothing designed to empower confidence and femininity. Each piece is hand-selected for its quality, beauty, and lasting appeal.
Are your products high-quality?
Absolutely. Our garments are crafted from premium fabrics with a strong focus on detail, fit, and finish. We are committed to delivering high-end quality that feels as good as it looks.
2. Ordering & Payment
How do I place an order?
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Browse and select your favourite items
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Add them to your cart and proceed to checkout
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Enter your shipping and payment information
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Confirm your order — you’ll receive a confirmation email shortly after
Which payment methods do you accept?
We accept:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and more.
3. Shipping & Delivery
Where do you ship?
We currently ship throughout Australia. International shipping is not available at this time.
How long does delivery take?
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Order Processing: 1–2 business days
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Estimated Delivery (Australia): 3–7 business days
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Total Delivery Time: 4–9 business days
How much is shipping?
We offer free shipping Australia-wide on all orders.
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking link.
4. Returns & Refunds
What is your return policy?
You may return your order within 30 days of receiving it, if the item is:
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Unused and undamaged
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In its original packaging with all tags still attached
Please note: Custom or personalised items cannot be returned.
How do I request a return?
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Contact us via email within 30 days of delivery, including your order number
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Wait for our return approval and instructions
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Send the item back in its original condition
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Once received, we’ll issue a refund within 5 business days
Who pays for return shipping?
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If you’re returning an item because you’ve changed your mind, return shipping is at your expense
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If the item arrived damaged, faulty, or incorrect, we will cover the return costs
5. Product Information
How do I care for my products?
Care instructions are provided with each garment. Please follow them closely to maintain quality and longevity.
Do you offer warranties?
If your item is faulty or damaged on arrival, please contact us and we’ll arrange a replacement or refund.
6. Contact & Support
How can I contact you?
Email us at: info@aurelasydney.com
When is customer support available?
We’re available Monday to Friday, 9:00 AM – 6:00 PM (AEST).