🤍 Get in touch with us — we’re here to help
At Aurela Sydney, we believe customer care should be as effortless and elegant as the clothes you wear. Whether you have a question about sizing, need help with an order, or just want to check in — our team is here for you.
Email: info@aurelasydney.com
aurelasydney.com
Customer Service hours: Monday to Friday | 09:00 - 18:00 (EDT)
Weekends | 11:00 - 17:00 (EDT)
💬 We usually reply within 24 hours — because waiting days for a reply just isn’t good enough.
💌 Need help? Let’s make it easy.
Simply fill out the form below and we’ll respond as soon as possible — usually within the hour.
Please include your order number if you’re contacting us about a purchase, so we can assist you faster.
💡 What makes our customer care different?
Fast, friendly & personalised replies
No bots, ever
Transparent return policies
Real time order tracking
Fashion advice you can trust
📱 Prefer Instagram?
We’re just a DM away on @aurelasydney — feel free to reach out there too!